CUSTOMER SUPPORT FAQ
Orders & Shipping
How long does it take to receive my order?
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). During peak times such as holidays or major sales, processing may take up to 5 business days. Delivery time begins after your order has been processed and shipped. You will receive an email confirmation with tracking once your order ships.
Do you ship internationally?
Online checkout shipping is currently available within the United States only. We have partner stores in Canada and Switzerland. For partner store locations, please email support@blackonammo.com.
How can I track my order?
Once your order ships, you'll receive an email with tracking information. If you don’t see it, check your spam folder or contact us at support@blackonammo.com.
Do you offer expedited shipping?
Expedited and overnight shipping are currently unavailable at checkout. Standard U.S. shipping is $4.95 per order, with free standard shipping on a discounted subtotal of $65 or more before taxes.
Returns & Exchanges
What’s your return policy?
We accept returns within 10 days of delivery on unused, unworn items. Some restrictions apply—see our Return Policy for full details.
Can I exchange my item for a different size?
If the item is in stock, yes. Reach out to support@blackonammo.com to get started.
My order arrived damaged or incorrect—what now?
We’ll make it right. Email us within 10 days of delivery with your order number and a photo of the issue.
Sizing & Products
How do I know what size to order?
Every product page includes a sizing guide. If you’re between sizes, we suggest sizing up for a more relaxed fit.
Are your shirts pre-shrunk?
Yes—most of our apparel is pre-shrunk, but we still recommend cold washing and air drying to preserve print quality and sizing.
Where are your products made?
Our designs are created in-house and printed here in the U.S. We source high-quality blank apparel that meets our durability and fit standards.
Are your stickers and patches weatherproof?
Absolutely. Our stickers are matte-finish, weatherproof, and UV-resistant. Patches are designed to handle rough wear, whether on gear or everyday apparel.
Wholesale & Retail
I want to sell Black On Ammo Apparel. Do you offer wholesale pricing?
Yes. We're accepting new retail partners. Visit our Become a Retailer page or email support@blackonammo.com to learn more.
Do you offer bulk or group discounts?
We do for qualifying bulk orders. Reach out with your needs and quantities at support@blackonammo.com.
Promos & Gifting
Do you offer gift cards?
Yes. Digital gift cards are available in several amounts and can be delivered instantly via email.
Can I use more than one discount code?
Only one discount code may be used per order unless otherwise stated during a promotion.
Do you offer military or first responder discounts?
We do. Our community is everything. Contact us with verification, and we’ll send a code your way.
Design & Brand Questions
Who designs your artwork?
Our designs are original and copyrighted, and come from a God, Guns, and Country mindset. The ideas, concepts, and creative direction come from what we believe, what we’ve lived, and what we stand for. Every piece is built to give people a voice through design—for those who believe in protecting our way of life.
Will you restock sold-out items?
Some items are limited runs and may not be restocked. Contact support@blackonammo.com about a specific item, or shop currently available products.
Can I request a custom design or collaboration?
We’re open to unique collaborations that fit our brand. Hit us up at support@blackonammo.com with your idea.